I think the prerequisite in Notification processing is that TASKS should be closed first and only then the Notification Completed functionality could work, and not the other way round when tasks are still open. Specially, if there are half-processed tasks, then it would create an issue, which should be considered during your enhancement process. For finding out Enhancements, please follow the link to find out the most appropriate one starting with QQMA* - https://blogs.sap.com/2013/08/10/user-exits-sap-qm/ This is a great placeholder with majority of QM enhancements I keep referring to.
Please work with ABAP team with your enhancement and update us.
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