Skip to Content
0

Can we replicate Service ticket to SAP ECC

Jun 23, 2017 at 05:22 PM

28

avatar image

Our Sceanrio is if one of our internal store user calls in contact center to report a problem with one of the equipment then call center should be able to create an IR and corresponding service ticket which upon save should be replicated back to SAP PM as either notification or work Order .

As call center agents would not know about the product to be added so I cannot use Service request as it requires part or line item for replication .

Any help will ne appreciated.

Thanks

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers