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Changes done in Portal Queue are not reflected in SF ticket portal after publish

Jun 22, 2017 at 03:55 AM

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Team,

We have Request Type and Request Detail as parent child cascading picklist. Now employees can log a ticket without entering the above values due to which tickets are routed to either wrong service agent or marked as unassigned.

I made these fields mandatory using Adaption mode in portal Queue while creating new ticket in C4C and published it.

I have cleared the cache but still the changes are not effective in SF ticketing portal.

This is really high priority because employees are using the window.

Please help.

Regards,

Srilatha

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