Team,

We have Request Type and Request Detail as parent child cascading picklist. Now employees can log a ticket without entering the above values due to which tickets are routed to either wrong service agent or marked as unassigned.

I made these fields mandatory using Adaption mode in portal Queue while creating new ticket in C4C and published it.

I have cleared the cache but still the changes are not effective in SF ticketing portal.

This is really high priority because employees are using the window.

Please help.

Regards,

Srilatha