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Former Member

Changes done in Portal Queue are not reflected in SF ticket portal after publish

Team,

We have Request Type and Request Detail as parent child cascading picklist. Now employees can log a ticket without entering the above values due to which tickets are routed to either wrong service agent or marked as unassigned.

I made these fields mandatory using Adaption mode in portal Queue while creating new ticket in C4C and published it.

I have cleared the cache but still the changes are not effective in SF ticketing portal.

This is really high priority because employees are using the window.

Please help.

Regards,

Srilatha

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