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Former Member

business partners - service desk, solution manager

Hi,

We are using the solution manager 4.0 service desk.

Is it possible to assign a message to more than one processor?

I tried to add an additional processor via the "partners" tab, but I get a red alert that there are too many message processors.

Thank you,

Adi

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2 Answers

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    Former Member
    May 02, 2007 at 08:59 AM

    Hi Adi.

    How do you want to assign the message? If you have an organizational management you can assign a organisation as support team. Then all members of these organisation can select their messages in the monitor using the parameter - My collegues.

    If you like to assign it explizit for example to one more processor you can change the partner scheme and increase the number of allowed message processors.

    Regards,

    Timo.

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    Former Member
    May 02, 2007 at 11:09 AM

    Hi Timo,

    Thank you for your Reply. It was very helpfull.

    Have a nice day,

    Adi

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