Skip to Content

Customer interaction starting in a service ticket

Dear experts,

We had defined workflow rules which send an email from a "donotreply" email address to the client each time the ticket's status is changing.

Our client request to enable to his customer to start the first interaction in the ticket by sending a message through a link in the e-mail he is receiving from the workflow rule, or sending back an e-mail from the e-mail he is receiving.

Is there any way this can be done in a standard way?

Thanks,

Daniel.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

0 Answers