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Is it possible to reset tenant of Hybris Marketing Cloud?

Jun 20, 2017 at 09:48 AM


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Hi Expert,

Is there any way to reset a tenant of Hybris Marketing Cloud, incase we do some wrong configuration?


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2 Answers

Asmus Mueller
Jul 11, 2017 at 01:04 PM

Hi Quang,

As SAP Hybris Marketing Cloud is based on the S4 / HANA Cloud architecture, back-ups are taken continuously from the systems. On a daily basis, a full database back-up of the Productive System is created and also transferred to a shadow data center in the same data center region. In addition, database log files are being backed-up with frequent intervals. These data back-ups can be restored in the primary data center. Appropriate processes and automated tools are in place to validate backup integrity and backup logs are reviewed daily to detect and correct backup failures. Back-ups of the Productive and Quality system are being stored for respectively 1 month and 14 days. Customers can restore the data of the Productive system to any day within the last month.

Best Regards,


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Josef Ehbauer
Jul 13, 2017 at 12:58 PM

Hi Qang,

let me add how you can request such a restore of your cloud system. For that you have to submit a ticket for the component


Best regards, Josed
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