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Former Member
Apr 25, 2007 at 07:56 AM

Script related Doubt


Hi Folks,

I am new to Scripts please help me on this. i got one requirement like,

The retailer will be calling the customer service center (CSC) to request a price inquiry. This call will be routed directly to the service center personal who will be taking the call. The retailer will be asked there product account with CSC Person.

SAP Transaction VA11 will be used by the customer service center personal. They will put the SAP inquiry doc type ZINQ. The CSC personal will put the retailer account as a ship-to / sold-to and put all the products that the retailer is inquiring. After keying all the data, the retailer will be told the price per product entered. The retailer will be asked if they require a hard copy of the inquiry. If required the CSC person will then save the inquiry doc, and the output type ZINQ will be generated which will be linked with Report .

If Customer asked for hard copy, CSc person will press the save button for geting printout. when he/she press the Save button material entered in Va11 transaction is needs to be displayed in Form with relatd prices.For this what have to do?

How to proceed for this reqirement?

Can any body help me plz?