Creation of IVR

[former_member372640]

Hi experts

can any body tell me how to create a IVR or CAD for IC winclient. is it done in CRM system, CTI or PBX?

[anthonyx_uliano · Accepted solution]

Dear Sajjad,

Have you gotten an answer to your question yet? An IVR can interact with SAP in a self-service mode (without the call ending up with an agent) or in combination with an agent. If the IVR collects data that you want to send to the agent, you need to store this data as call attached data (CAD) which will make it available to the agent using IC WinClient. CAD can be transferred to the IC Clipboard and migrated to BDD (business data display) - both in IC WinClient. CAD is not easily handled yet in the IC WebClient.

AMC Technology provides assistance to customers implementing these types of solutions and we have more certified integrations in the CTI area with SAP than any other company.

Let me know if you need further help.

[Removed by moderator.]

[former_member372640 · Accepted solution]

Hi Anthony

thanks for taking intertest the thread. My question was regarding IVR setup. I studied few SAP provided notes and came to know to setup the CAD. Thanks for your help. I will let you know if any assitance needed from AMC.

sajjad malik

[Former Member]

Hi

IVR is done by telephony integration it will be connected using the standard SAP Integrated Communication Interface (ICI).

Cheers

[former_member372640]

hi natarajan

I am asking about winclient, ICI is availble in WEBclient. so how can you do it in WINCLIENT. can u give me detail?