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Response of E-mail campaign to be captured as an Activity

Hello,

Using Campaign Automation, I create a E-mail campaign without a survey integrated. Customer sees the mail. If he is willing with the proposition he will respond favorably. <b>This positive response needs to be captured as an activity in CRM 4.0.</b>

Pls suggest the config process reqd for this

1. Without Win client Scenario

2. With Winclient scenario

Thanks & Regards,

Raju

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  • Posted on Apr 24, 2007 at 08:32 PM

    Hello Raju,

    do you have the Add On fro Service Industries? There you can use the E-Mail Response Management. Why can't surveyes been used via a link sent with the Mail?

    Regards

    Gregor

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