Response of E-mail campaign to be captured as an Activity

[Former Member]

Hello,

Using Campaign Automation, I create a E-mail campaign without a survey integrated. Customer sees the mail. If he is willing with the proposition he will respond favorably. <b>This positive response needs to be captured as an activity in CRM 4.0.</b>

Pls suggest the config process reqd for this

1. Without Win client Scenario

2. With Winclient scenario

Thanks & Regards,

Raju

[gregorw]

Hello Raju,

do you have the Add On fro Service Industries? There you can use the E-Mail Response Management. Why can't surveyes been used via a link sent with the Mail?

Regards

Gregor

[Former Member]

Hi Gregor,

Thanks for yor response.

No we do not have add on for service industries. Businesss does not require survey integration. They send a proposition in mail to customer, whic he can accept or reject.

accepted propositions need to be captured as activities in CRM.

When the customer accepts, he sends an inbound mail or calls the call center (here it is in R/3)

Those inbound responses can be captured thru "extended E-mail inbox setings" but that node does not appear in my IMG. Can u suggest how to activate it and the technology supporting this Inbound Email

another question:

If I use a SMS campaign, do you know how, from Technology perspective, message is transmitted from campaign automation tool to recipients mobile:

Thanks & Regards,

Raju

[gregorw]

Hello Raju,

you can try to implement your own functionality as I've described in my Blog <a href="/people/gregor.wolf3/blog/2005/10/02/inbound-mail-processing-150-attach-files-to-opportunity">CRM: Inbound mail processing – Attach files to Opportunity</a>. Just create a Activity for the received mail.

Regarding the SMS question: New question -> New topic.

Regards

Gregor

[Former Member]

Hi...Raju...

have u got the soultion for the same...

if yes can u pl mail me the same to <removed by SDN Forum Moderator>

regards,

sanjana

[Former Member]

Thanks Gregor

[gregorw]

Hello Sanjana,

don't request information by mail. Let people answer in the forum, so everybody get's the benefit.

Regards

Gregor