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SAP ByD rebill a customer invoice that is clear by credit memo

Contracts – Invoicing

In Customer Contracts > Pricing and Invoicing. There is the functionality of rebilling documents when we use the option “Cancel Customer Invoice” but we don´t have this option when we cleared a customer invoice by credit memos.

The amounts of the Contracts are getting affected because if we can´t rebill a customer invoice that is clear by credit memos, and we have to add a new item with the amount of this previous invoice and we can´t trust in this information.

Below you will find the description of this issue

Scenario 1) Rebilling by document Credit memo

In the WC Sales Orders > Contracts

We have a contract for $500,000.00 before taxes

If I go to the tab Pricing and Invoicing > Invoice Schedule
We can see that $250,000 are invoiced and 250,000 are open

At Document Flow:

Credit Memo cleared a Customer Invoice.

When we clear a Customer invoice by a Credit Memo, the system does not allowed me create a NEW customer invoice

That´s why the status of the 250,000 is “Invoiced”

And we have to add a new item with this difference, so this causes that the initial amount get affected.

On the other hand if we clear a Customer Invoice by “Cancelled/Corrected Invoice” button (In the WC Customer Invoicing > Invoice documents), the system does allow to create a new Customer Invoice.

We will appreciate any comments.

Regards.


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