SAP C4C Reports Relative Selection for My Service Team

I have been trying to compile a report that uses a relative selection for "My Team". We use C4C for Service only, yet when i will to pull a list of tickets assigned to the team i am in, I cannot do it.
I have looked at "Service and Support Team" and under Relative I only find: Functional Units in My Area; My Assigned Sales Organizations; My Assigned Sales Units.
I look under Processor, and under Relative I only find: the standard 6 (one of which is 'My Teams (for Managers).
How do i pull a report that using a relative selection by the person logged in and running the report to only return all tickets assigned to the team they sit in (where they are not the Manager) ?

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2 Answers

  • Best Answer
    Jul 04, 2017 at 09:51 AM

    Hi Andrew,

    Did you try the option "My Workforce" for the field Processor - usually this provides you the list of transactions assigned to the group of employees assigned at the same org unit level.

    Regards,

    Siraj

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    Former Member
    Nov 13, 2017 at 12:16 PM

    I do not want the field I added on Account_TI to come in edit mode on first boot. How can I do this?

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