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Former Member

No text customizing found for ERMS scenario. + inbound emali inbox + SAP SOLUTION MANAGER

Hi guys,

im trying to create incident or service request from inbound e-mail inbox.

1.select an email in my inbound e-mail inbox and select incident or service request i get the message

ErrorNo text customizing found for ERMS scenario.

please adivice on missing customizing for the ERMS.

jx9kt.png (38.9 kB)
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2 Answers

  • Best Answer
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    Former Member
    Jun 22, 2017 at 09:46 AM

    Hi Prakhar,

    thanks for the guide.i reffered to it.

    I have been able to create the service request from the email now.what i did incase someone has the same issue.

    Actions

    1. tcode SM30 Maintenance view: AICV_ERMS_TEXT looks like below

    2.tcode solman_setup

    3. section 2.2 maintain transaction types i have selected customized ZMRQ and ZMRT .

    kr,

    Elizabeth

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  • Jun 21, 2017 at 01:52 PM

    Hi Elizabeth Muigua

    it seems you clicked a close email/ticket.....could you please try to do it for a new email with status open in the last column e.g. first one in your screenshot.

    the entire setup guide is in below link

    https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management

    Thanks

    Prakhar

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    • Former Member

      Hi Prakhar,

      i have maintained text types as 6.3 mapping text types in the guide.im able to create an incident from the email .but im not able to create a service request from the email. it throws the error

      ErrorNo text customizing found for ERMS scenario.

      see what i have in the view

      SM30 Maintenance view: AICV_ERMS_TEXT