Our requirement is to send mail in HTML. So, for that we tried to use BADI Implementation CRM_QB_SEND_MAIL. And we put a Break Point in the Execute method of CRM_QB_SEND_MAIL BADI Implementation also we assigned QB_SEND_MAIL method in Actions and defined condition for the same also. But when we save the Service Incident, break point is not getting triggered instead it shows error "action could not be successfully executed".
Can anybody help to resolve the issue ? We will be very much thankful, if anybody helps to resolve the issue.