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Issue in Bank SFTP Channels: Exception received: com.jcraft.jsch.JSchException: Auth fail

We are getting this exception in the sender Bank SFTP channel:

"Exception received: com.jcraft.jsch.JSchException: Auth fail"

There is no issue in the connectivity. The channel works fine most of the times. The connection from the bank is kept active for every 1 hour. After one hour we get an Authentication Fail exception for two times when the system tries to connect. Later it connects successfully for one hour again.

We are not sure if this is the issue. Can someone please help us in identifying the issue. Also is there any way this issue can be solved?

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