I would like to know how i create a global custom controller which will be called as soon as the call comes in (on the very high level before any functionality is triggered) .
Also if i want to add some functionality LIKE when a agent presses transfer i want to call a Zreport or something . Where should this be handled ??? i understand that we cant do it in SAP delivered classes .. Any inputs on how the call stack or flow logic would be helpful.
I have always worked on creating a custom controller specific to a component but have never really worked on global ones .
Can somebody please help me on this ?
Any documentation would be really helpful. Please email to email@example.com
Thanks and Regards