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ServiceRequestingIn - Error: Length of subject exceeded allowed number of characters.

Jun 19, 2017 at 03:08 PM

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Dear experts,

unfortunately the c4c system couldn't save incoming e-mails with a subject greather than 255 characters and so no ticket is created. In the Web Service Monitoring we receive the error message "Length of subject exceeded allowed number of characters" for the Service Interface ServiceRequestingIn:

I tried to implement some logic in the BeforeSave-Event of the ServiceRequest Extension Object to trim the length of the e-mail subject but it seems that the check of the subject length happens before the save.

Do you have any proposals how we could manage this issue?

Thanks, BR Jasmin

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Best Answer
Artur Olschowsky
Jun 20, 2017 at 01:50 PM
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Hi Jasmin,

Currently, C4C does not process e-mails with more than 255 characters in the subject.

Such messages need to be canceled as they will lead to an error whenever they are reprocessed.

You can try to add an idea in SAP's Ideas Forum, asking to increase the length of characters supported in an e-mail's subject.

Best regards,

Artur Olschowsky

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