For Customer returns sales, the process that i am using is as follows:
Returns Sales Order -
Returns Delivery -
Post Goods Reciept
Returns Sales Order----
Returns Credit Memo.
Many a times the users forget to do the post goods reciept, and they create the invoice with respect to the sales order. So a situatuion arises where post goods reciept is not done but invoice has been created in the system.
I want to use a user exit, where in it does not allow to save a Returns credit Memo, uless the post goods reciept has been done for the Delivery.
Or can you suggest me another way to tackle this issue.