I am trying to create a role for our service desk to be able to manager users and be able to unlock them and/or reset their passwords. So I created a role with the identity management iview and gave the role the assigned action "Manage_All_User_Passwords". On sap" target="_blank">http://help.sap.com/saphelp_nw04s/helpdata/en/5f/670db7939b8e48999d65f8a05ad611/frameset.htm">sap help it says of this action:
"Provides permissions required by a user to change the password of other users independent of company. This also enables the user to view all user profiles."
Now the problem comes in with users in different companies. Any user I assign this role to is only able to search for users in their own company. Is there some other configuration I need to do or permissions I need to change to be able to manage the passwords of users in different companies?
We are running NW04s SPS10
Thanks for any help,