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Submit a Sales Quote for Approval after requesting External Pricing

Dear experts,

We have integrated our C4C Tenant with SAP S/4 HANA and creating Sales Quote in C4C before replicating to S/4 HANA.

In the case we want to perform the below scenario:

1. Request External Pricing for the Sales Quote from S/4

2. Submit the Sales Quote for Approval (in stand-alone systems when the user clicks Actions>Submit the Sales Quote is forwarded to Approval from the responsible party)

3. Replicate the Sales Quote to SAP on-Premise system. (to trigger the "external follow-up document creation" action from the Sales Quote)

What configuration settings need to be done to achieve the above process?

As I see in the Business Configuration>Sales Quote> Document Type Fine Tuning Activity, at the time the "Replicate" Check box is 'ticked', the "Direct Customer Acceptance" Check Box is automatically 'Ticked' SO the Submit button is Disabled in the Sales Quote.

Any ideas how to proceed with this scenario?!



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1 Answer

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    Former Member
    Oct 17, 2017 at 06:45 AM

    Hi Andreas,

    When we select 'replication', 'direct customer acceptance' and external pricing will be selected and grey off.

    I believe this is a standard behaviour, approval process should be triggered in ERP not C4C once we replicate sales document into ERP.

    There are 2 ways to create sales document into ERP: one is create external follow up document or replicate into ERP.

    Thus, if we will want to have approval before submission of sales document into backend then we need to un-check 'replication'.


    Grace Chuah

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