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Products not found while "shop" ---- CCM 2.0 and SRM 4.0

Hi SRM gurus,

We have configured our CCM -

supplier, master and procurement catalogs and we have products available and we have created two views also for the same.

The views are assigned to the role -


The procurement catalog is published after the creation of the views sucessfully.

With shop we could get the screen with display dropdown -

Categories Hierarchically & Display categories as index.

But we could not find any of the products if we select "Go" after the "Find"

Our external webservices in the SRM config is as per the config guide.

We have CAT attribute added with the procurement catalog id.

Somewhere we are missing config, that we could not see the products while shopping.

Any thoughts on this.



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3 Answers

  • Best Answer
    Posted on Apr 19, 2007 at 03:30 PM

    Hi Sridhar,

    Your issue is related to the view assignment, the easy test is to deassign the view from the role and retest, in this case the user should see all catalog content, if this is result when tested then your view is incorrectly created, perhaps for example you have a rule set as exclusive where it should be inclusive etc....



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  • author's profile photo Former Member
    Former Member
    Posted on Apr 19, 2007 at 11:25 AM

    Hi Sridhar,

    Can you see products down the Hierarchy ?



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  • author's profile photo Former Member
    Former Member
    Posted on Apr 19, 2007 at 12:24 PM


    <u>Please refer to the following SAP OSS notes which deal with the same issues, you are facing.</u>

    Note 550071 FAQ: EBP - Shopping Cart 
    Note 709529 Search help for product / 'No values found' 
    Note 1031392 Product hierarchy search help does not restrict categories 
    Note 931351 - Shopping cart: Prod category from catalog -> authorization
    Note 951324 - After Note 919489: Values from search help are not copied
    Note 790676 Product ID does not exist or is not unique 
    690810 Product description with special characters 
    860068 Error in product categories with same ID 
    811601 Product ID not unique 
    771852 Product check when transferring an item from the catalog 
    819646 Displaying the product again in the integrated catalog 
    797274 Activation of the check for product categories 
    808309 Missing restriction on product categories 
    707781 Product search does not find all documents 
    636866 Search help for products does not show all products
    871627 Incorrect formatting of product ID in Shop transaction 
    513414 BBPPU99: Products without purchasing view in search help  
    441444 No message is displayed for the search help action 
    483896 Product search - same product ID from several backends 
    519109 Product Search using Notes

    Other related links ->

    Hope this will help.

    Incase it does not help, please raise an OSS message with SAP.


    - Atul

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