communication problem the web server extension (WGATE) failed to receive a

Hi,

When a user tries to access his timesheet he get the below error:

<b>communication problem the web server extension (WGATE) failed to receive a response from the ITS web service</b>

Only ONE user is getting this error. If everyone get\s the same we can check on the ITS side, but if only ONE user is getting it.

Please help.

Regards,

PK