communication problem the web server extension (WGATE) failed to receive a

[Former Member]

Hi,

When a user tries to access his timesheet he get the below error:

<b>communication problem the web server extension (WGATE) failed to receive a response from the ITS web service</b>

Only ONE user is getting this error. If everyone get\s the same we can check on the ITS side, but if only ONE user is getting it.

Please help.

Regards,

PK

[former_member316351]

Hello PK,

You should still check the trace and log files on the ITS for any clues.

Edgar

[Former Member]

Hi,

thanks for your response. Please let me know which logs / traces should I read?

Regards,

p. Kumaravel.

[former_member316351]

Hello Kumaravel,

You should start with the wgate trace on the wgate server and the diagnostics.log on the agate server. This should then give you an idea of where the problem is or what to do next.

Edgar

[Former Member]

HI ALL,

Thanks for your time. The issue got resolved however without cheking the logs itself. The problem was with the scripfile. All other users and all other scripts were working, except one. And it got recified.

Regards,

P. Kumaravel.

[Former Member]

Hi PK,

did you read the trace or error log files?

regards

Tobias

[Former Member]

If this is happening with only one user, it maybe a browser setting.

Check out note 901949.