Rejection of Shopping Cart created as shop on behalf in SRM

[Former Member]

I have an issue regarding shop on behalf in SRM

A shopping cart is created as shop on behalf and needs approval from a manager. If the manager rejects it, then the shopping cart is returned to the user that has been shopped on behalf of – not the user who did the shop on behalf. Is there a way to change this?

[former_member610588]

Hi did you had any luck with this issue . i have the same issue and not able to fix it .

If you where able to resolve it . please let me know the solution .

[Former Member]

Ok thanks I see it now.

The only issue I have got left now, is that the "secretary" is not receiving any notification, when the shopping cart is rejected.

I know it can be manual check in "check status", but I would like to have an automatic notification send (like the one that is send to the requesting manager). And I would like to have it done without assigning the secretary as substitute for all messages for the manager (only the ones regarding rejection of shopping carts - not approvals)

[Former Member]

Hi

<u>You need to customize you SRM Business Workflow in this case.

Please use the following useful links to refer in this case.</u>

<b>

http://help.sap.com/saphelp_srm50/helpdata/en/aa/f0da429d4e204de10000000a155106/frameset.htm</b>;

Incase this does not help, please raise an OSS message with SAP as well.

Incase you need any assistance, let me know.

Hope this will help.

Regards

- Atul

[Former Member]

That is what I tried to explain, even as a Secretary can make the changes for rejected shopping cart (i.e who did shop on behalf of manager) by following this:

______________________________________

Secretary can view his/her Manager's rejected shopping Cart and can change - For this you can go to 'CHECK STATUS' transaction (Using Secretary’s ID) --> Click on 'Extended Search' ---> Here, you will see the option "Bough On Behalf" , check that option --> then you will get the shopping cart of his/her Manager and you can make the changes accordingly.

__________________________________________

[Former Member]

Hi Shiv,

No, that is not what I am looking for.

I will try to explain the example again.

The secretary creates the SC on behalf of the manager. The SC is above the spend limit and needs approval. If the SC is rejected, it is returned to the managers inbox, and only he can change it. I want it to be returned to the secretaries inbox. She is the one that needs to change it.

[Former Member]

Hello Anders,

Got it - So you are looking for an option where Secretary can view his/her Manager's rejected shopping Cart - For this you can go to 'CHECK STATUS' transaction (Using Secretary’s ID) --> Click on 'Extended Search' ---> Here, you will see the option "Bough On Behalf" , check that option --> then you will get the shopping cart of his/her Manager and you can make the changes accordingly.

Hope this helps.

Regards,

Shiv

[Former Member]

Hi Disha,

I have looked at the two notes. But that is not my problem. My problem is that the person that is being shopped on behalf of (ex. a manager), is registered as the initiator of the workflow. Therefore a rejection of a shopping cart is returned to him, instead of the person who actually is doing the shopping (ex. a secretary).

In my case the manager, never really access the system.

[Former Member]

Hi

Please have a look to few OSS notes ->

<u>Note 663895 Shop on Behalf of - Not working

Note 855867 - ordering on behalf remains in awaiting approval

Note 946331 - Work item is approved when the creator implements changes

Note 742261 Buying on behalf: Requestor is incorrect

Note 871076 - Out of Office functionality</u>

Hope this will help.

Incase it does not help, please raise an OSS message with SAP.

Regards

- Atul

[Former Member]

It is SRM 4.0 (Server 5.0 Support Package 9)

[Former Member]

Hi,

Which SRM version are you working on?

Please see if the foll notes are helpful:

Note 895860 - Shop on behalf: Wrong requestor on copy from Old templates

Note 742261 - Buying on behalf: Requestor is incorrect

BR,

Disha.

Pls reward points for useful answers.