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BI Launchpad - Crystal Reports For Enterprise - Layout Issues

Jun 15, 2017 at 09:49 AM

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Former Member

Hi,

We encounter a problem impacting all our CR4E reports on our BI Platform (launchpad). We have updated our BO system (4.1 SP5 TO 4.2 SP3) and we have migrated to Solaris 11.

Since this upgrade, the CR4E reports are not displayed correctly on the launchpad (on all browsers), the layout had many format issues. But, on CR4E client the reports layout are correct.

We encounter various problems:

  • Layout of reports on the launchpad:
  • The size of the text elements does not match with CR4E client.There are line breaks while there is space left.

  • Export PDF
  • The font has changed.

    The size of the characters has changed

    Some texts appear in italic (but not all texts)

    Some texts are in bold.

    Text is truncated

    2. System

    SAP BusinessObjects BI Platform 4.2 Support Pack 3 Patch 4 Solaris 11
    Oracle
    Internet Explorer 11 / Chrome / Firefox

    How can we resolve it ?

    Thanks,

    Manfroid David

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