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Jun 15, 2017 at 09:40 AM

Software Download not possible although credentials assigned

1767 Views Last edit Jun 15, 2017 at 03:00 PM 2 rev

Dear all

Since I got a new S-User ID I ran into problems.

Although I have the necessary authorizations assigned to my profile/S-User ID, I am not able to download software. When clicking on a download link (yes I am logged in) in the launchpad I repeatedly get an additional browser window that asks me for credentials for the websmp server. After inserting the password the window reopens as if I inserted the wrong password. After the third time I get a blank browser page.

I already created an incident and called SAP but as of yet the couldn't help me out.

Here are my observations and what I already tried:

  1. I am only able to log into SUPPORT Launch Pad with my P-User ID or my E-mail - NOT with my S-User ID. However when I am logged in I see my S-User ID on the top right of the browser and in my Profile Settings page I also see all my authorisations (including downloading software).
  2. Password reset does not work. I do not get an E-mail for a password reset page when inserting my S-User ID. I only receive an E-Mail when inserting my E-Mail address or my P-User ID.
  3. I cannot create an SAP Passport. It always tells me that I inserted the wrong password. Since 2. doesn't work I am stuck.
  4. I changed my password several times. However, on the ID service page where I can change my password, only my P-user ID appears, NOT my S-User ID.
  5. In Incident the support tells me that S-User is not locked in back end, but that is all they can tell me.

Has anyone of you experienced these problems and has a solution?

Thanks in advance and best regards

Jens