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Failures in communication with Amazon SES

Jun 16, 2017 at 08:52 AM

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Maris Sauka

All our campaigns are failing at some point to send data to Amazon with an error:

API error: Code "500", Reason: "Internal Server Error", Message: "", RequestID: ""

Sometimes we get a request id, sometimes we don't. We have contacted Amazon and they are asking us for more details.

Amazon is asking us, what retry logic is used. They ask if we can provide message id's and whether we can provide a complete debug output for the error message.

Is anyone else experiencing or has experience issues with Amazon error 500? Is there a way how to automate failed campaign restart? I have seen CUAN_MKT_EXEC_COLL_ABORTED, but not sure what that is doing.

Regards,

Maris

SAP Hybris Marketing
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Maris Sauka
Jun 22, 2017 at 01:30 PM

Shall I create a support ticket for SAP? Where can I find how is it supposed to work?

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Maris Sauka Answered Jul 07, 2017 at 01:17 PM
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What others are doing in such cases? Just restarting campaigns?

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Vikrant Tuli Answered Jul 11, 2017 at 06:18 PM
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Hi Maria

I have a similar requirement. I am facing issues with loading interactions in SAP Hybris marketing. Can you kindly help ? Best Regards

Vikrant Tuli

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Maris Sauka
Jul 12, 2017 at 08:20 AM

I don't see how your issue would be related to the Amazon SES.

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