Skip to Content
Former Member
Jun 15, 2017 at 12:41 PM

Custom OVS to display text but save ID like standard OVS of ServiceCategory


Hi All,

I have a requirement to create an OVS of service Category in the PhoneCall TI screen where the custom OVS needs to behave like standard OVS of Service Category in Service Request TI.

I have created the EC binded it to Live Activity.

Created SADL - ServiceIssueCategoryCatelogue based OVS for custom Service Category field as in image below.

Trying to achieve:-

> On click of OVS, need to display Category ID and Category Name in OVS popup(Done)

>On selection of a value, need to capture Category ID in the backend and Category name ito be displayed in UI.

I have created the below field with the property "Description Only"

Please note: this is the Activity XBO and not in the ServiceIssueCategoryCatelogue. Since being a XBO unable to create associations in between these two.

So when the OVS is executed I can get ID and Description, but on selection I have only ID.


Please suggest how to go about this.




1.png (58.4 kB)
2.png (49.6 kB)
3.png (8.4 kB)
4.png (29.2 kB)