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Custom OVS to display text but save ID like standard OVS of ServiceCategory

Jun 15, 2017 at 12:41 PM

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Hi All,

I have a requirement to create an OVS of service Category in the PhoneCall TI screen where the custom OVS needs to behave like standard OVS of Service Category in Service Request TI.

I have created the EC binded it to Live Activity.

Created SADL - ServiceIssueCategoryCatelogue based OVS for custom Service Category field as in image below.

Trying to achieve:-

> On click of OVS, need to display Category ID and Category Name in OVS popup(Done)

>On selection of a value, need to capture Category ID in the backend and Category name ito be displayed in UI.

I have created the below field with the property "Description Only"

Please note: this is the Activity XBO and not in the ServiceIssueCategoryCatelogue. Since being a XBO unable to create associations in between these two.

So when the OVS is executed I can get ID and Description, but on selection I have only ID.

Output:

Please suggest how to go about this.

Thanks,

Srihari.

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