I am trying to send enternal workitems to outlook email ids for my workflow tasks.
I am using the report RSWUWFML2 for achieving this. It is working fine. It is sending workitems to external email ids. The only issue is that - IF THERE ARE MULTIPLE AGENTS FOR THE WORKITEM, IT IS SENDING EMAIL ONLY TO ONE AGENT. workitems are sent to multiple agents to their SAP inboxes, but, only one agent is receiving it in OUTLOOK inbox (external mail).
am I doing any mistake here. please suggest me what is to be done to send external mail to all agents.
I am using the report RSWUWFML2 - scheduling a background job - handling the SCOT thing (Start send process).... where is the mistake I am committing? or does it send external mail to only one agent at a time.
ideas and help needed....
thank you in advance.