Solution Manager and VAR/Service Provider functionalities

Hello,

I'm searching for persons who have the same'problems' as we have.

As we are a SAP Service Provider we have multiple customer numbers and multiple S-users.

So we are facing some problems and I wolud like to now if anyone else has these features:

Help Desk (contact to SAP) is working with the old BADI, now I've seen note 970042, should we change to this?

AI_SERVICE_CONNECTIONS/opening of service connections does not work.

Maintenance Optimizer does not work correctly.

Thanks in advance

Jan