Dear all!
We are using IC Web Client on a CRM 5.0 / SP08 box. We are using enterprise intelligence and have set up a solution database for problems/solution gathering. We want to use attachment for our solutions and followed the steps in tool CRMC_SAF_TOOL to get SDB up and running.
We are now facing the problem, that when we turn on Content Management, the attachments in the solutions are accessible as links and can be displayed correctly. The content of the documents is not indexed by TREX though, and therefore cannot be searched in when searching for solutions. That means, that attachments are NOT added to SDB_ATTACHMENT index, when CM is turned on. If we turn of CM, attachments added to a solution is added to index SDB_ATTACHMENT, but the attachment is NOT beeing displayed as a link in IC Web Client but as string Business Object <<someGUID>>. We are looking for a configuration that allows both indexing/searching for attachments and displaying as a link in a solution.
Any ideas? Any input, blogs, how-to´s or Implemention Guides are highly appreciated - points will be rewareded!!
Thanks & Regards
Christoph