Connection via TAPI Interface

[Former Member]

Hi,

Where could find the document <b>“SAPphone Server 2.0 Usage of TAPI 2.1”.</b>

I read about this in the document “SAPphone - Telephony in SAP Systems, Interface Description” but when I search the document I never can find it.

Best regards,

Ana Jimena Rodas.

[Former Member]

Hello Ana,

I'am looking for the same document : "SapPhone Server 2.0 Usage of TAPI 2.1".

Do you have find it ?

Thanks,

Thierry Chiret

[Former Member]

Ana,

Not sure if this is what you are looking for but I just did a quick google search and found this document... it mentions TAPI interfacing

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/fff7c490-0201-0010-b98c-cb3...

What SAP product/release are you working with?

Is this for a small, medium, or large call center?

The company I work for has multiple interfaces already created for every SAP system and all the top PBX brands... it might be worth the time to check out our web site: www.amctechnology.com

Just a suggestion

Paul Martin

AMC Technology

paul.martin@amctechnology.com

[Former Member]

Hi Paul,

Thanks for your help, I read about its company; you have all the complete solution and the “Telephony Connector” you are really good !!!

TAPI interfacing

I have the document “SAPphone Telephony in SAP Systems - Version 5.11A9”; and in page 17/87 it says “The SAPphone Server supports TAPI Version 2.0 and later. A detailed description of the SAPphone server is contained in the document ´SAPphone Server 2.0 Usage of TAPI 2.1´”…and then I am looking this document.

What SAP product/release are you working with?

The actual characteristic of my system are:
- SAPphone RFC interface: 5.11ASP (Local architecture, Identification by host name of computer)
- SAPphone Server 2.5.9
- SAP CRM 3.0
- SAPGUI 6.40
- Microsoft TAPI 2.0

Is this for a small, medium, or large call center?

I’m using Avaya IPOffice 403 with TAPI 2.0 in my contact center; it is like a medium contact center.

Paul, Could you help me with this question:

If I want to handle a call from SAP IC (WinClient or WebClient ), I could need something like a “CTI connector” between SAP Interaction Center and Avaya Phone Manager. Something different from the SAP Phone, for instance?

Best regards,

Ana Jimena Rodas.

[Former Member]

Hi ana,

I'm looking for the same document can you please help me find it.

Regards

Raj