hiii pl can you some one explain regarding TICKETS
1. how to solve tickets <b>relating to FICO</b>2.
2. how many levels do we have in receiving/solving tickets ie relating to L1, L2, L3, L4. pl explain this things
3. how much time is alloted to solve tickets in various levels
4. pl send me some example of solved tickets
pl explain the above topic only related to <b>FICO MODULE</b>