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Former Member
Apr 11, 2007 at 11:39 AM

Unable to get cluster information - The message server did not respond with

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Hello

On the Windwos Server runs a EP 7.0. Recently we installed additionally a ITS, since this installation runs the http://hostname:50100/index.html System Information no longer. Otherwise the portal and the ITS run problem-free. Port of Message-Server is 3900 and Ports of the ITS-Instance are 1085, 1080, 89 and 1088. A port-conflict does not exist, best thanks for a rapid solution.

See log file:

Unable to get cluster information

com.sap.engine.monitor.infoapp.SystemInfoException: Unable to get cluster information

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInstanceInfo(SystemInfoFactory.java:558)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getSystemInfo(SystemInfoFactory.java:436)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInfo(SystemInfoFactory.java:258)

at jsp_SystemInfo1151437562265._jspService(jsp_SystemInfo1151437562265.java:5)

at com.sap.engine.services.servlets_jsp.server.jsp.JspBase.service(JspBase.java:112)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

--- caused by ---

com.sap.bc.proj.jstartup.impl.JStartupClusterControlExceptionImpl: The message server did not respond within 60 sec. Please check if the message server is running and if the socket connection has been established.

at com.sap.bc.proj.jstartup.impl.JStartupRawConnection.getClusterList(JStartupRawConnection.java:310)

at com.sap.bc.proj.jstartup.impl.JStartupClusterControllerImpl.getInstances(JStartupClusterControllerImpl.java:56)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInstanceInfo(SystemInfoFactory.java:555)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getSystemInfo(SystemInfoFactory.java:436)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInfo(SystemInfoFactory.java:258)

at jsp_SystemInfo1151437562265._jspService(jsp_SystemInfo1151437562265.java:5)

at com.sap.engine.services.servlets_jsp.server.jsp.JspBase.service(JspBase.java:112)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

com.sap.engine.monitor.infoapp.SystemInfoException: Unable to get cluster information

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInstanceInfo(SystemInfoFactory.java:558)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getSystemInfo(SystemInfoFactory.java:436)

at com.sap.engine.monitor.infoapp.SystemInfoFactory.getInfo(SystemInfoFactory.java:258)

at jsp_SystemInfo1151437562265._jspService(jsp_SystemInfo1151437562265.java:5)

at com.sap.engine.services.servlets_jsp.server.jsp.JspBase.service(JspBase.java:112)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Thanks in Advance.

Best regards

Regula