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Smartforms - troubleshooting - Offset 5 mm

I have a Smartforms that needed enhancement so we could print additional information on the sides, during the enhancement we didn't touch the layout at all except by adding two small windows to guarantee that information placement.

After I finished adding the information the whole layout went upwards by 5 mm. Since we have a pre-printed form that is really bad because it's printing on top, does anyone know why it would have that trimming problem?

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1 Answer

  • Jun 13, 2017 at 06:36 AM

    There are several things that could happen.

    Easiest solution: You have used another pritner with another driver... (Make sure you look at the production system into ta SPAD)

    It isn't possible that you changed the layout when you touched nothing, to make that sure, you can download the layout from production (or versioning) and try it again. I'm pretty sure with the same settings the layout will be the same.

    ~Florian

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