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Former Member
Apr 08, 2007 at 01:24 PM

Implement Service Desk in Solution Manager 4.0


I have created the Business Partners, assigned the Key users, Message processors, and Organisation Units.

My Satellite Systems are also configured and able to send support messages to the Helpdesk system.

1) Please help me as to what does IB52 do and what does PPOCE do?

2) I am a bit confused, also what is the role of PPOMA_CRM?

3) How to activate Activate HR Integration, and what has that got to do with Service Desk?.

4) I have Created a New Organisation in PPOCE, and now donnot know how to assign a business partner to it?.

5) i have configured most of the service desk, and my messages are reaching the service desk screen in a folder SAP_SLFN_STAND, along with this i got a number of empty folders SAP_MY_SLFN_1 .... 6..A...G. How do i understand this?

6) If there is any document or a procedure as to how to go about this service desk configuration?