If so, you need SAP Universal ID. In a few months, SAP Universal ID will be the only option to login to SAP Community. Without it, you will lose your content and badges. If you have multiple accounts, use the Consolidation Tool to merge your content.
I have a situation in which the esclation has to occur to the second line manager . is there any rule avail. for agent assignemnt and if not how I can creaet a new rule
