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Sales Order replication issue in SAP C4C and SAP ECC

Jun 09, 2017 at 12:33 PM

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Former Member

Hi,

We are replicating sales orders created in C4C to ECC. It has created a sales order. Now if we edit the order in ECC and save it, it is creating a new document in SAP C4C. I am not sure why this is happening. Please suggest how to fix this.

Regards,

Indra

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Hello Indra,

Can you explain step by step what is needed to explain Order replication from C4C to ECC?

Thanks!

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1 Answer

Sharad Dixit
Jun 09, 2017 at 03:12 PM
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Hi Indra,

do you see sales order external ID updated in C4C after replicating it from C4C->ECC?

Regards
shared

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Former Member

Hi Sharad,

There is no external ID getting generated for the one that is replicated from C4C to ECC.

Regards,

Indra

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Hi Indra,

Could you please check why external ID is not updated in C4C? Ideally, ERP should send complete sales order back to C4C with external ID once it is replicated successfully to ERP.

If this doesn't resolve the issue, I suggest please create an incident to LOD-CRM-INT-ERP.

Regards
Sharad

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Hi Sharad.

I´ve configured correc CA, Iflow and IDOC to replicate sales order fro c4C to ERP, but i´m no getting into C4C the external ID for that sales order. Do you know wich Comunication arrangement and Iflow do i have to set to achive this? or what i have to do?

BR

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Ángel Hernández

Hi Angel,

First, you need to enable sales order replication from ERP to C4C by running connectivity report in ERP and scoping relevant question in C4C.
Afterward configure CA "Sales Order Replication from SAP Business Suite" and iflow "Replicate Sales Order and Sales Quote from SAP Business Suite" which will replicate sales order from ERP to C4C.

Regards
Sharad

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Hi Sharad.

It´s done, we´re set all of this CA and a Iflows, but still not getting any extarnal ID back to C4C. I think is something related to COD1 message into ERP isn´t it?

BR

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Ángel Hernández

Hi Angel,

SO is replicated via COD4 from ERP->C4C.

Regards
sharad

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Sharad, thank for your response.

And if ´m replicating SO from C4C to ERP, but i just want the external ID back from ERP to C4C, is this COD4 the same i have to configure?

BR

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Ángel Hernández

Hi Angel,

Whenever you replicate SO from C4C to ERP then ERP sends complete sales order from ERP to C4C with external ID to C4C.This happened because ERP is always leading system when comparing with C4C.

hence for sending SO from ERP to C4C, we need to have COD4 in ERP system.

Please feel free to comment if you need more info.

Regards
Sharad

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Thank you so much Sharad for your answers.

I´ve enabled into C4C relevant scoping questions to replicate SO from ERP to C4C and from C4C to ERP, configured CA "Sales Order Replication to SAP Business Suite" and "Sales Order Replication from SAP Business Suite", iflows "Replicate Sales Order and Sales Quote from SAP Business Suite" and "Replicate Sales Order and Sales Quote to SAP Business Suite", and also have set COD4 into ERP. But still i´m not getting any external ID. Is this external ID automatically sent out from ERP to C4C when the sales order is sent out from C4C and created into ERP?

Another question is what do yo mean "running connectivity report in ERP"?

Best regards.

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Ángel Hernández

Hi Angel,

Yes , ERP ->C4C sale order idoc should trigger automatically when you send sales order from C4C to ERP . Can you confirm if this SO idoc got triggered from ERP and reaches successfully till C4C?

Regards
sharad

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Thank you so much Sharad, now it´s working fine.

Best regards.

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Ángel Hernández

Hi Angel,

Good to hear this . You can close this thread now :)

Regards
sharad

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