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Two output types for one invoice document

Jun 09, 2017 at 04:50 AM

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Dear experts,

Our customer wants to store a hard copy of the invoice which has been sent as email to the customer at the same time.

Currently, it is only possible to send it as email and cannot sent to Printer at the same time.

Best Regards,

Fred

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2 Answers

Sahalya Begum
Jun 09, 2017 at 06:45 AM
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Hello Fred,

I am not sure which is the invoice which you are referring to.

As a workaround you can preview the invoice before sending and that one you can have a copy.

Best Regards,
Sahalya

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Dear Sahalya,

Thanks for your answer.

Preview is not the actual document sent to the customer.

Our end user wants to store the actual document sent to the customer.

Best Regards,

Fred

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Anand Deth. G
Jun 12, 2017 at 05:39 AM
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Hi Fred,

We do not have an option to lets say have multiple output channels that will work in parallel for lets say invoice documents. You can have either print or e-mail or fax but you cant have all three working simultaneously. However, if you want to have an additional hard copy of the invoice which was sent across to your customer you can do so from the Output History tab of the document. I have attached a screen shot of output history of the customer invoice below. You can choose to select the version of your invoice sent to your customer and choose to have a hard copy printed at your end.

I hope this helps.

Regards,

Anand


invoice.png (119.2 kB)
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