Skip to Content

Two output types for one invoice document

Dear experts,

Our customer wants to store a hard copy of the invoice which has been sent as email to the customer at the same time.

Currently, it is only possible to send it as email and cannot sent to Printer at the same time.

Best Regards,

Fred

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Jun 09, 2017 at 06:45 AM

    Hello Fred,

    I am not sure which is the invoice which you are referring to.

    As a workaround you can preview the invoice before sending and that one you can have a copy.

    Best Regards,
    Sahalya

    Add comment
    10|10000 characters needed characters exceeded

    • Dear Sahalya,

      Thanks for your answer.

      Preview is not the actual document sent to the customer.

      Our end user wants to store the actual document sent to the customer.

      Best Regards,

      Fred

  • Jun 12, 2017 at 05:39 AM

    Hi Fred,

    We do not have an option to lets say have multiple output channels that will work in parallel for lets say invoice documents. You can have either print or e-mail or fax but you cant have all three working simultaneously. However, if you want to have an additional hard copy of the invoice which was sent across to your customer you can do so from the Output History tab of the document. I have attached a screen shot of output history of the customer invoice below. You can choose to select the version of your invoice sent to your customer and choose to have a hard copy printed at your end.

    I hope this helps.

    Regards,

    Anand

    Add comment
    10|10000 characters needed characters exceeded