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Incorrect email to FF user when FF controller clickon additional info in FF workflow log review

Hi,

When FF controller clicks on "additional information" the FF user receives the following email but with incorrect description. The FF user is not the approver but it says "Dear Approver"

Subject: New Work Item - Log Report Review

Dear Approver,

There are new workitem(s) in your work inbox . Please perform the necessary actions.

Kind regards,
Access Control Administrator

I checked the MSMP rule for the FF log review workflow and i dont see any notification event specific to "Additional information" also i think it is calling the same notification event that it calls for "Forward" action.

Please let me know if FF controller WF considers "addtional information" same as forward and how can i achieve different emails for both actions.

Thanks,

Sri

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1 Answer

  • Best Answer
    Jun 12, 2017 at 11:43 AM

    Hello Sri,

    Please configure notification on stage where FF Owner approves or asks for more info, for action FORWARD. Recipient should be GRAC_CURRENT_APPROVERS.

    You can create Document object and Template if want to customise this E-mail.

    Please let me know if it does not solves the issue.

    Kind regards,

    Yashasvi

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    • sri s Yashasvi Sanvaliya

      Thank you Yashasvi,

      I tested this and you are correct. I think SAP should have created a separate notification for additional information. But anyways for now i will go SAP predefined events.

      Thank you,

      Sri.