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Former Member
Jun 08, 2017 at 06:05 PM

E-mail survey with marketing campaign

647 Views Last edit Jun 08, 2017 at 07:25 PM 3 rev

Hi SAP Community,

I´m trying to send a satisfaction survey in a campaing, I follow this steps:

1. Create a target group

2. Create a satisfaction survey

3. Create a category Survey E-mail template as follows:

<html>

<head>

<meta content="text/html; charset=utf-8" http-equiv="Content-Type">

</head>

<body> <p>Dear Customer,</p> <p>We seek to constantly improve our offerings and service to serve you better. As out valued customer please provide your valuable feedback by clicking on this link: </p>

<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}81">Survey</a>

<div>

<a href="#SURVEY81#">Please complete this survey</a>

</div>

<p>Thank you,</p>

<p>Customer Care</p>

<p><a href="mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}">Unsubscribe</a></p>

<p><a href="mailto:{/FormCampaignExecutionPlaceholder/SubscriptionLink/SubscriptionURI}">Subscribe</a></p>

</body>

</html>

4. Activate the campaing

I receive the mail succesfully, and a link to the survey https://myXXXXXX-sso.crm.ondemand.com/sap/ap/public/survey?id=XXXXXXXXXXXXX, but it does not open my survey, when I clic the URL the page stay blue in my explorer browser.

¿what am I missing?

Thank you in advance for the help.