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Former Member

E-mail survey with marketing campaign

Hi SAP Community,

I´m trying to send a satisfaction survey in a campaing, I follow this steps:

1. Create a target group

2. Create a satisfaction survey

3. Create a category Survey E-mail template as follows:

<html>

<head>

<meta content="text/html; charset=utf-8" http-equiv="Content-Type">

</head>

<body> <p>Dear Customer,</p> <p>We seek to constantly improve our offerings and service to serve you better. As out valued customer please provide your valuable feedback by clicking on this link: </p>

<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}81">Survey</a>

<div>

<a href="#SURVEY81#">Please complete this survey</a>

</div>

<p>Thank you,</p>

<p>Customer Care</p>

<p><a href="mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}">Unsubscribe</a></p>

<p><a href="mailto:{/FormCampaignExecutionPlaceholder/SubscriptionLink/SubscriptionURI}">Subscribe</a></p>

</body>

</html>

4. Activate the campaing

I receive the mail succesfully, and a link to the survey https://myXXXXXX-sso.crm.ondemand.com/sap/ap/public/survey?id=XXXXXXXXXXXXX, but it does not open my survey, when I clic the URL the page stay blue in my explorer browser.

¿what am I missing?

Thank you in advance for the help.

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3 Answers

  • Best Answer
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    Former Member
    Jul 04, 2017 at 02:11 PM

    Good day SAP Community,

    This scenario seems to be not possible for marketing campaing, just for service tickets.

    Thank you all for the support.

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  • Jun 08, 2017 at 08:31 PM

    Hello Monica,

    Could you please try with the following template, just to check if it works?

    html>
    <head>
    <meta content="text/html; charset=utf-8" http-equiv="Content-Type">
    </head>
    <body>

    <p>Please join us for the conference!</p>


    <a href="#SURVEYxx#"> <a>Please complete the survey</a>

    </div>

    </body>

    </html>

    Remark - Survey Status

    • Only surveys of (Category - Satisfaction Survey ) can be sent by e-mail.
    • The survey has to be active

    Best Regards

    Gabriel Brage

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    • Former Member

      Good day Grabriel,

      Thanks for your quick response. I tried with the template and no link was related to my survey.

      The survey is category ´Satisfaction survey´ and the survey is active.

      Best regards,

  • Jun 09, 2017 at 11:24 AM

    Hi Monica,

    Please use below template it must work.

    <head>

    <meta content="text/html; charset=utf-8" http-equiv="Content-Type">

    </head>

    <body> <p>Dear Customer,</p> <p>We seek to constantly improve our offerings and service to serve you better. As out valued customer please provide your valuable feedback by clicking on this link: </p>

    <a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}81">Survey</a>

    <p>Thank you,</p>

    <p>Customer Care</p>

    <p><a href="mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}">Unsubscribe</a></p>

    <p><a href="mailto:{/FormCampaignExecutionPlaceholder/SubscriptionLink/SubscriptionURI}">Subscribe</a></p>

    </body>

    <html>

    If this answer satisfy your query, then please do not forget to click on “Accept” this answer as correct one.

    Thanks

    Santosh

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    • Former Member

      Good day Santosh,

      Thank you for taking time to answer my question. The problem is that the link to the survey doesn´t work. I raise the case to SAP support and the answer was the note 2484144 :(