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Cannot install Crystal Reports Server on Windows 2012 R2

Jun 08, 2017 at 01:38 PM

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We have downloaded the Crystal Reports 2016 Server and Designer trial license for evaluation. The CR2016 Report Designer installation worked perfectly but we are having problems trying to install the trial CR 2016 Server. The target machine is a Windows 2012 R2 Standard. Here are the details of the error we are getting. The NET Framework 3.5 SP1 is installed in this machine. The event log errors are the following.


Anyone has experienced these issues and have a working solution? I will really appreciate any help we can get. Thanks!!!

Problem signature:

Problem Event Name: APPCRASH

Application Name: SetupEngine.exe

Application Version: 14.2.4.2410

Application Timestamp: 590cf1e4

Fault Module Name: SetupEngine.exe

Fault Module Version: 14.2.4.2410

Fault Module Timestamp: 590cf1e4

Exception Code: c0000005

Exception Offset: 001b286c

OS Version: 6.3.9600.2.0.0.272.7

Locale ID: 1033

Additional Information 1: 5861

Additional Information 2: 5861822e1919d7c014bbb064c64908b2

Additional Information 3: 5f25

Additional Information 4: 5f2531ae070278f893fa99352dadd49e

-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

-<System>

<ProviderName="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreatedSystemTime="2017-06-07T12:19:34.000000000Z" />

<EventRecordID>4012</EventRecordID>

<Channel>Application</Channel>

<Computer>MPRCRYSTALI.mapfreprdom.com</Computer>

<Security/>

</System>

-<EventData>

<Data>SetupEngine.exe</Data>

<Data>14.2.4.2410</Data>

<Data>590cf1e4</Data>

<Data>SetupEngine.exe</Data>

<Data>14.2.4.2410</Data>

<Data>590cf1e4</Data>

<Data>c0000005</Data>

<Data>001b286c</Data>

<Data>1cfc</Data>

<Data>01d2df8840a714e1</Data>

<Data>E:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine\SetupEngine.exe</Data>

<Data>E:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine\SetupEngine.exe</Data>

<Data>90c1f17a-4b7b-11e7-80d2-005056b677a0</Data>

<Data/>

<Data/>

</EventData>

</Event>

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