CRM Service Ticket creation - Buffer refresh

[Former Member]

Hi,

I am creating Service tickets using bapi BAPI_BUSPROCESSND_CREATEMULTI which is called in a RFC from a SAP Portal. It works fine for a single creation. However, when more than one service ticket is to be created, I get a short dump.

I try to simulate this using transaction SE37 and testing the FM. If I run it once and leave the transaction and then run it again, it works well. It runs well for any number of times I repeat this procedure. But if I run it twice without leaving transaction SE37, i.e., Execute--> F3(Back) --> Execute, I always get the short dump at the second run.

The short dump I get is: OBJECTS_OBJREF_NOT_ASSIGNED - Access via 'NULL' object reference not possible.

It occurs on method SELECT_PROFILES_BY_APPL_REF of class CL_TRIGGER_SELECTOR_PPF. It seems to me that this is a Buffer issue.

I tried to use also the the function module CRM_ORDER_INITIALIZE, but to no sucess.

The sequence of FM used in my RFC are as follows:

1. CRM_GUID_CREATE

2. BAPI_BUSPROCESSND_CREATEMULTI

3. BAPI_BUSPROCESSND_SAVE

4. BAPI_TRANSACTION_COMMIT

5. CRM_ORDER_INITIALIZE (I tried this one on different positions)

Any light on this would be very much appreciated.

Thanks to all,

Miguel

Message was edited by:

Miguel Chaves

[yuanseah_sim]

Hi

I need some help reqgarding this.

I am creating business activity using BAPI_BUSPROCESSND_CREATEMULTI.

The procedure is as follows:

1. GUID_CREATE

2. BAPI_ACTIVITYCRM_CREATEMULTI

3. BAPI_ACTIVITYCRM_SAVE

4. BAPI_TRANSACTION_COMMIT

However, during the creation of first activity,

i will get a dump titled 'SAPSQL_ARRAY_INSERT_DUPREC'

I think it happened because BAPI_ACTIVITYCRM_CREATEMULTI will create the activity, hence when BAPI_TRANSACTION_COMMIT is called, it is considered duplicate.

Anyone has any idea why this happened?

Any help is appreciated and will be rewarded.

[vinothkumar_g]

Hi chaves,

Can you send sample code for how to create Service ticket throught the bapi?

Points will be awarded.

Regards,

Vinothkumar.

[Former Member]

Hi Miguel,

I was searching the internet for a solution in order to get the Bapi_Busprocessnd_Createmulti create a service ticket. I am also using it from a SAP portal application just like you.... and therefore everything should be RFC enabled. I have a few questions and I hope you can help with those:

- You mention that at first you should use the CRM_GUID_CREATE function module in order to create a guid as input for the bapi Bapi_Busprocessnd_Createmulti. But how can call this function module because it is not RFC enabled?

- Is it possible for you to share the input parameters that you have used in order to create a service ticket in CRM?

I hope you can help me with these questions.... that would be fantastic!

Thanks in advance.

Kind regards,

Rik Janssen

Message was edited by:

Rik Janssen

[Former Member]

Hi Rik,

Unfortunately this process has been put aside by the project team and I've never finished it.

But, to answer your question, all the Function Modules are wrapped in a Z* FM which is RFC enabled. You just have to call this one, developed by you, and, inside, you call the standard FM's on the following order:

1. CRM_GUID_CREATE

2. BAPI_BUSPROCESSND_CREATEMULTI

3. BAPI_BUSPROCESSND_SAVE

4. BAPI_TRANSACTION_COMMIT

There is documentation on BAPI_BUSPROCESSND_CREATEMULTI, plus you'll find code examples (not only for service tickets, but for sales orders, for example - the way you fill the structures is similar) on SDN if you search for it.

All the best,

Miguel

[Former Member]

Hi Miguel,

Thanks for your quick response!!

Actually, I already knew the option to use a rfc enabled wrapper bapi, but I hoped you would have another solution in a way that we only have to use standard bapi's.

The documentation regarding the Bapi_Busprocessnd_Createmulti is very limited, so it is very hard to find the correct input parameters.

But anyway, thnx for your response!

Kind regards,

Rik

Message was edited by:

Rik Janssen

[Former Member]

Hi,

SAP Note 954496 solved it.

Thanks to all,

Miguel

[Former Member]

Hi Miguel,

you should try this: BAPI_TRANSACTION_ROLLBACK

For us it's worked sometimes in similar cases.

Kind regards:

Pal

[Former Member]

Hi Pal,

Thanks for the tip but it didn't work.

Regards,

Miguel