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CMC : Scheduling Instances are Failing but Crystal output appears in File System

Hi All,

Please advise.

Instances are failing in CMC scheduling, but the Crystal report outputs (Excel Format) are moved to destinations as usual instead of failing.[which is shocking]

But, no email notifications are coming and Instance Status is Failed.

Destination is File System. It is running fine from past 150 days. all of a sudden got this issue.

FYI - Around 25 Recurrences run at a time.

Job Server : Adaptive Job Server [ restarted the server but no use]

(Error : Object failed to run due to an error while processing on the Job Server)

Thanks

karthik

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1 Answer

  • Best Answer
    Jun 08, 2017 at 03:47 PM

    You'll probably need to look at the logs for the Job Server Child processes to see what the full error is. If you have a cluster with multiple job servers, you'll need to look at the failure info for the report to determine which server's logs to look at.

    It sounds like the report is running correctly, but there's an error when the SMTP part for the notification occurs. I would also try testing to see if a schedule to an email destination will run successfully.

    Assuming that you're using Exchange for your email server, have there been any security changes for it recently? I've seen situations where Exchange has to have a rule set up to specifically allow SMTP requests from the BusinessObjects servers in order to successfully send emails.

    -Dell

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