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Former Member

sullabus

hi gurus,can you people guide me on which areas the support consultant should be stong ,if we want to put support projects in the resume.

kindly help me out on this.

regards,ravisankar.p

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    Former Member
    Mar 29, 2007 at 05:51 AM

    u should be strong interms of process management ,business process mapping,interaction with client,timebound service,team flexibility ,integrated knowledge with other modules .

    reward if helps @@!

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    Former Member
    Mar 29, 2007 at 06:22 AM

    In support, you should have knowledge of basic process & also configuration. Once the issue is logged by client, we may require to do configuration change or it may be process flaw or masterdata wrongly maintained.

    It is a great learning, as the issue may be of varied nature.

    Regards,

    Rajesh Banka

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