The priority values in NOTIF_CREATE and Help > Create Support Message are different than the values I see for CRM_ORDER, DNO_CRM_MONITOR and PFAC rule creation.
I added a new priority in:
<i>SAP Solution Manager Implementation Guide > SAP Solution Manager > Scenario-Specific Settings > Service Desk > Maintain Categories and Priorities > Maintain Priorities of Dates</i>
It shows up in CRM_ORDER, DNO_CRM_MONITOR and PFAC, but not in NOTIF_CREATE and not in Help > Create Support Message.
Anyone ever noticed this? Is there a way to correct it?