on 06-07-2017 2:31 PM
Hello,
I have set up a recommendation model based on the TOPN algorithm.
In the recommendation model preview, I can see the Top 20 sold products.
When I now use this model (it's related scenario) in an email; it doesn't get filled up with actual recommendations. I've used the email in a campaign, not just the "test send".
What could I be missing to get this model to work in an email?
Kind regards,
Joyca
Hi Joyca!
I had the same problem last week. My problem (i guess) was that I didn't had enough interactions in the system to show something as recommendation. When I increased the number of correlating interactions - in your case "products sold" - it was working. I also tried to create a recommendation scenario which is based on the items of interests (there I also had more items of interests maintained). It was working as well.
Maybe that helps a little bit 🙂
Best regards
Steffi
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Hi Stefanie,
Thanks for your fast reply!
Not enough interactions shouldn't be a problem; we pushed the last 3 months of the sales data from production to development so there should be a lot of interactions.
Also when I'm on my recommendation model itself, and use the "preview recommendations" button, I am getting the Top 20 sold products, so these same results should be picked up by my email?
I am using custom data sources though. Might be something that isn't populated correctly somewhere...
Kr,
Joyca
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