Open Order Quantity Problem

[Former Member]

Hi Experts!

On our open order report, it shows that there is a quantity discrepancy. The third-party order had a quantity of 2 and it was fully delivered and invoiced/billed, and completed; however it still shows up with an error open order quantity of 2. I checked the order and it showed that the schedule line had been deleted, which had the delivered quantity as 2, and now it has none. Any suggestions on how to resolve this issue on the open order report? Thank you for your time in advance!

Best Regards,

WC

[former_member196398]

Hi Will,

Looks like you are using a customized report to check open order qty. Please work with your technical person to debugg and find why it is reported like that for this order.

Regards,

Prasobh

[Former Member]

Hi,

If it had been fully invoice I don't think the system would have allowed the deletion. Are you sure that it has been fully invoiced? Or is it just showing zero to be invoiced (because the line has been deleted)?

What is the PO history showing?

Steve B