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Support team mapping for IT service request

Jun 07, 2017 at 08:50 AM

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Former Member

Hi

we have CRM for ITSM, and we configure IT service request in system we need to configure each service request to be assigned automatically to a certain support team when the end user click SAVE.


how I can do this?

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1 Answer

Bruno Garcia Jun 09, 2017 at 11:23 AM
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Hi Saqer,

You can use post-processing framework (actions) for that or order_save BADI to implement your custom logic.

Regarding first option, you have more information here.

Kind regards and good luck!
Garcia

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