SAP ITSM SOLUTION MANAGER -- CREATE NON SAP PRODUCT

[jorge_velasquez]

Hi,

I want to configure my ITSM for NON SAP products, nowadays we have SAP and NON SAP customers and it would be great to be able to bring support trought this tool.

Any clue?

[patelyogesh]

Hope SAP wiki page below helps you both

https://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM+on+7.2

Thanks

Yogesh

[alvaro_melndez]

Hello,

I have the same question.

Please Yogesh, could you provide us with that explanation.

Regards,

Alvaro

[patelyogesh]

Yes you can configure ITSM for non SAP products but its required lots of time to configure and make it work.

If you need more information I can explain how.

Thanks

Yogesh

[jorge_velasquez]

Hi Yogesh,

Yes I want to know how to do this.

Also We have Non SAP customers and want this Non SAP products to match with them.

Regards.

[former_member491366]

Hi Yogesh,

Can you please explain how we can do this?

I need to configure ITSM for non SAP users to address their issues, like hardware, software, email etc etc,

Please help.

Faheem