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resposibilities in support

hi gurus ,can u please send me the roles and responsibilities of a sd consultant in support as well as in implementation project .thanks in advance,

regards ,ravisankar.

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2007 at 06:41 AM

    Hi

    In Implementation,

    The roles will be

    how u had participated in each phase of the implementation.

    how u had solved the gap analysis

    what are the configuarations u had done]

    what are the customizations u had done

    what are the requirements given to abaper

    what are the new things u had done in sap and what is the need for them

    how do you prepare bpml's

    how do you prepare userexits

    how do you prepare smartforms

    how do you prepare functional spec's

    what is cutover strategy

    what type of testings u had done

    In support

    solving the tickets

    reporting to the superior

    updating the status of tickets

    communicating with clinet in some cases

    configurations to be done if new requiremnts arise

    these will be done in concern with pm and sla

    sla's

    Mohan

    Award points if it adds information.

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2007 at 07:55 AM

    Support have different levels which vary from company to company. If the support team is big, there may be a set of team handling critical issues, another team handling moderate level call, & so on.

    In support, client logs a ticket with the details of problem being faced. This information if not sufficient, we will have to ask the same from the client. The process goes on till the issue is resolved & closed.

    Regards,

    Rajesh Banka

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2007 at 09:23 AM

    HI Ravishankar,

    As others have mentioned some of the responsibilities in Support & Imple are as follows:

    Support:

    1. Handle regular tickets

    2. Need to develop new output types with the help of ABAPer

    3. issues related to pricing / taxes etc

    4. Do some config chages based on need ex: create new sales group/sales office/new doc type/ ne wcondition type etc

    5. Need to add some routines/requirements based on need

    6. to add some anything new you have make a Functional specs.

    Implementation:

    1. Understand business process

    2. conduct demos

    3. Write Functional Specs

    4. Write BPD's & Crd's

    5. Configure as per CRD

    6. UNderstand Gaps

    7. Write TEst scripts, test cases

    8. do unit testing etc

    Reward if it helps

    regards

    Srini

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 29, 2007 at 06:51 PM

    Hi Ravi,

    Please check this on roles of a functional consultant in End to End implementation :

    End" target="_blank">http://www.sap-img.com/general/role-of-a-sap-functional-consultant.htm">End to End

    <b>Support Project :</b>

    1. Solving day to day issues which the enduser might come across

    2. Working on enhancement issues

    3. Working on making improvements in the support project talking with business people mainly the functional owners to have a better coordination to ensure delivery of work.

    4. Depending on the requirement making configuration changes, but these are generally very less.

    5. Working on a variety of reports which are used by the business. This we do it with the help of abapers.

    Hope it helps. Please reward if useful.

    Thanks & Regards

    Sadhu Kishore

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