Welcome screen doesnot open left side transaction menu

[Former Member]

All-

I am working on a SRM 5.0/ Classic scenario implementation. The problem that we are facing is that when a user logs onto to the web gui, the initial screen by default hides the left hand side transaction screen.

The user has to manually click the arrow on the left hand side to open up the menu. The requirement is when the user logs on, this left hand side transaction menu should be open initially by default itself.

I have solved this problem in serendipity but i am unable to understand the root cause. Any thoughts would be highly appreciated.

Points will be rewarded !!

Thanks,

Sundeep

[pvanhoove]

Hello,

No "solution" but an explanation :

This is part of favorite managment. If the user log off correctly (without loss of session) with the left menu open, he will get it back at next session. Same with the left menu closed.

Rgds,

Pierre

[Former Member]

Pierre,

I followed your instructions but it did not help. i ensured that user logs off correctly without ending any session. The same user when logs back in sees the left hand side transaction menu once again hidden.

Any other suggestions to fix this problem will be highly appreciated.

Thanks,

Sundeep

[Former Member]

Hi Sundeep,

This is suggestion too.

Check cookie in browser of your user. Maybe this value is written to user cookie.

Regards,

Marcin

[Former Member]

Hi guys,

Is there no other config in SRM that will enable this functionality across all users consistenly. In another SAP SRM box, i made some settings accidentally which disappeared this problem. I am not sure what it was?

Please let me know if anyone has any idea on what that setting could be?

Sundeep

[Former Member]

Hi

I tried to find OSS notes in this case. But found nothing related to this.

Is this happening for a particular user or for all the users ?

If this only a single user problem, then try unstalling the old Web browser (Internet explorer) and again install the latest web browser and then try again.

Also, ensure that your PC is installed with latest Java runtime Environment (JRE 1.5 or more).

Else, raise an OSS message with SAP.

Hope this will help.

Please reward full points, incase it suits your requirements.

Regards

- Atul